Please click here to request a copy of your agreement. Please be sure to include your agreement number or invoice number found on your invoice when submitting your request. We will promptly reply to you by sending the information to the email or fax number you provide to us!
Why did the first three numbers of my agreement number change?
Please note that this is for internal purposes only, and has no effect on payment processing.
Can I cancel my agreement?
All of our agreements are non-cancellable and irrevocable. Our agreements contain this provision because we cannot provide funds for the acquisition of equipment unless we are assured that the obligation to make all payments under our agreement is unconditional. Contact us directly with further questions via the toll-free number listed on your invoice.
Who do I call if my equipment is not working properly?
To inquire about service, please contact the office that provided you with the equipment. If you are not able to locate their phone number, please contact us at the toll free number located on your invoice and we will provide you the name and contact number of the service office identified in our records.
Invoice & Payments
Where do I send my payment?
Our remit to address for regular mail is:
Account Services Processing Center
PO Box 660831
Dallas, TX 75266-0831
Our remit address for express/overnight mail is:
Account Services Processing Center
Ref # 660831
1950 N Stemmons Fwy Ste 5010
Dallas, TX 75207
How can I obtain a copy of an invoice?
Please click here to request a copy of your invoice. Please be sure to include your agreement number, which can be found on any invoice, when submitting your request. We will promptly reply to you by sending the information to the email or fax number you provide to us!
What is the "origination fee" on my invoice?
The origination fee is a one-time fee associated with new agreements. This fee is intended to generally cover costs associated with credit review and filing fees, and it is similar to an origination fee one might pay in connection with a bank loan. The provision regarding the origination fee can be found in the terms and conditions of your agreement.
Why am I being billed for insurance on my invoice?
You are responsible for keeping the equipment fully insured against loss. Please reference the “INSURANCE” section in the terms and conditions of your agreement. If your agreement with us is a lease of equipment, please note that not all insurance policies cover leased equipment. To determine whether or not your policy will cover the equipment, we recommend that you contact your insurance carrier. We will gladly remove the insurance charge on your account provided we receive the necessary documentation showing us as loss payee, the agreement number and that the equipment is covered.
Please click here to provide your certificate of insurance.
Why am I being billed property taxes for this equipment?
The applicable taxes are imposed by your state or local governing bodies. The pricing for your agreement is tax-neutral. Accordingly, your agreement with us requires that all taxes related to the transaction, except for our own income taxes, must be paid by you.
Can I combine all of my accounts with your company into one invoice?
In most cases, we can accommodate this request. Please contact us via the toll-free number on your invoice found at the bottom of each page for additional information.
If a dealer or another third party picks up the equipment, will I continue to receive an invoice for payment?
Yes. Pursuant to the terms of your agreement, it is your responsibility to retain the equipment on your premises and not allow it to be moved without our permission. It is your responsibility to ensure payments are timely made and the equipment is not damaged or lost. Your agreement with us cannot be amended, terminated or paid off, except pursuant to an agreement signed by both of us.
How do I change my contact information?
Please click here to change your contact information.
How can I obtain a W-9 form?
Please click here to request a W-9 form. Please be sure to include your agreement number or invoice number found on your invoice when submitting your request. We will promptly return a completed form to the fax number or email address you provide to us!
What should I do if the name of our company will change, the ownership of the company will change or there will be any other transfer or assignment of my agreement?
Pursuant to your agreement, we must consent to any transfer or assignment. Please click here to provide us with the applicable information for our review.
How do I change my address?
Pursuant to your agreement, we must consent to any relocation of the equipment. If you anticipate a change in your billing and/or equipment location, please click here to submit the changes.
Who do I call for assistance?
Please feel free to contact us via the toll free phone number that appears on your invoice.