Agreement
How can I obtain a copy of our agreement?
Please click here to request a copy of your agreement. Please be sure to include your agreement number or invoice number found on your invoice when submitting your request. We will reply to you by sending the information to the email provided to us!
Why did the first three numbers of my agreement number change?
Please note that this is for internal purposes only, and has no effect on payment processing.
Can I cancel my agreement?
All of our agreements are non-cancellable and irrevocable. Our agreements contain this provision because we cannot provide funds for the acquisition of equipment unless we are assured that the obligation to make all payments under our agreement is unconditional. Contact us directly with further questions via the toll free number listed on your invoice.
Equipment
Who do I call if my equipment is not working properly?
To inquire about service, please contact the office that provided you with the equipment. If you are not able to locate their phone number, please contact us at the toll free number located on your invoice and we will provide you the name and contact number of the service office identified in our records.
Invoice & Payments
How can I pay my invoice?
Pay Online: Make a one-time online payment via our payment portal. To ensure timely and accurate application of your payment:
- Payments will be processed to your account from Account Services Processing Center. The Company ID number is 1421425592.
- Payments made before 7 pm EST will post to your agreement on the next business day. Please allow an additional day for payments made after 7 pm EST, on weekends, or on holidays.
- Only submit payments for invoices with a remit to address of PO Box 660831, Dallas, Texas 75266-0831. All other payments should be sent to the remit to address located on the respective invoice.
- Please make payments referencing only the most recent invoice. If you have multiple current invoices, please pay each invoice separately.
- Only ACH payments are accepted at this time with a maximum amount allowed of $75,000 per payment.
- Please have your invoice number and the first 5 characters of your billing zip code readily available for account verification purposes.
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Enroll in our ACH: Sign up for recurring payment withdrawal using information from your most recent invoice and choosing New Recurring Payment Setup. Once enrolled you may update your bank account information by choosing Update Recurring Payment Account.
If your account is past due, please contact us by calling or emailing prior to enrolling to discuss payment arrangements.
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Phone Payment: Please call the number on your invoice to make a phone payment for a fee.
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Mail your payment: Please remit your payment to the following address:
Our remit address for regular mail is:
Account Services Processing Center
PO Box 660831
Dallas, TX 75266-0831
Our remit address for express/overnight mail is:
Account Services Processing Center
Ref # 660831
1950 N Stemmons Fwy Ste 5010
Dallas, TX 75207
What invoice delivery options are available?
There are currently two options to receive your invoice.
Mail: This is the default option. Please click here to update or change the billing address.
Email: Please click here to complete a contact form to enroll in paperless billing.
If you choose to enroll in paperless billing, once the invoice is ready, an email will be sent with the invoice attached as a PDF.
To ensure continued email delivery of your invoices, add donotreply@accountservicing.com to your "Safe Senders" or "Address Book."
Please be advised that by enrolling in paperless billing, you will no longer receive a mailed paper invoice from us. Instead, an electronic invoice will be emailed to you. You are responsible for paying the amounts due under your agreement each billing period, even if you do not receive an invoice. Accordingly, please ensure the information you enter is accurate. If at any time you want to change your delivery preference or email address, have any questions, contact us via accountservicing.com, call the phone number on your invoice, or email via the email address on your invoice.
How can I obtain a copy of an invoice?
Please click here to request a copy of your invoice. Please be sure to include your agreement number, which can be found on any invoice, when submitting your request. We will promptly reply to you by sending the information to the email you provide to us!
What is the "origination fee" on my invoice?
The origination fee is a one-time fee associated with new agreements. This fee is intended to generally cover costs associated with credit review and filing fees, and it is similar to an origination fee one might pay in connection with a bank loan. The provision regarding the origination fee can be found in the terms and conditions of your agreement.
Why am I being billed for insurance on my invoice?
You are responsible for keeping the equipment fully insured against loss. Please reference the “INSURANCE” section in the terms and conditions of your agreement. If your agreement with us is a lease of equipment, please note that not all insurance policies cover leased equipment. To determine whether or not your policy will cover the equipment, we recommend that you contact your insurance carrier. We will gladly remove the insurance charge on your account provided we receive the necessary documentation showing us as loss payee, the agreement number and that the equipment is covered.
Email your certificate/proof of insurance to customersupport@accountservicing.com.
Why am I being billed property taxes for this equipment?
Under your state’s laws, the equipment provided to you under our agreement is subject to local property taxes imposed by your applicable local governing/taxing authorities (such as, e.g., counties, parishes, cities, villages, school districts, fire or sewer districts, etc.) on equipment used in those jurisdictions for other than consumer purposes.
The property tax we invoiced you for is, from our perspective, a reimbursable expense we incur on your equipment under our agreement. Your agreement with us requires that you pay all taxes related to the equipment and the agreement, except for our own income taxes.
As the owner of the equipment under our agreement (whether it is a lease agreement, rental agreement, cost-per-image agreement, etc.), we are charged, and we must pay, these taxes to your local taxing authorities. As noted above, we then pass along the cost of such taxes to you pursuant to the terms of your agreement with us.
Taxing authorities bill at varying frequencies and at different times, which are dependent on the location of the equipment and/or the equipment itself. The result is you may receive multiple property tax charges per year. You may also see multiple lines of property tax charges for an item of equipment because it is common for each specific tax jurisdiction, such as county, school district and/or city, to issue its own separate property tax bill.
You may also notice a charge for state sales tax on the property tax charges invoiced to you. If so, that is because your state broadly imposes sales tax on the amounts we receive under the agreement, including the property tax reimbursement charges we invoice you for.
Can I combine all of my accounts with your company into one invoice?
In most cases, we can accommodate this request. Please contact us via the toll-free number on your invoice found at the bottom of each page for additional information.
If a dealer or another third party picks up the equipment, will I continue to receive an invoice for payment?
Yes. Pursuant to the terms of your agreement, it is your responsibility to retain the equipment on your premises and not allow it to be moved without our permission. It is your responsibility to ensure payments are timely made and the equipment is not damaged or lost. Your agreement with us cannot be amended, terminated or paid off, except pursuant to an agreement signed by both of us.
What do these charges on my invoice mean?
(Some of these charges may or may not be applicable)
Standard Payment – The payment amount due on a regular basis to us, according to the terms of the agreement
Origination Fee – This is a one-time fee for the origination of the agreement, which is intended to generally cover costs associated with credit review and other fees
Late Charge – Charge for when a Standard Payment is not received by the due date
Supply/Freight Fee – Charge for additional items from a local office
Vendor Charges (usually separate section on invoice) – Charges for additional items from a local vendors office
Transitional Billing/Interim Rent – Charge for the use of the equipment between the date the equipment is delivered and the date of commencement of the agreement
Usage Charges – When you have an agreement where your usage of the equipment is monitored and payments due are adjusted based on the amount of usage.
Property Tax – Please see “Why am I being billed property taxes for this equipment?” for further explanation
Insurance Charge – Please see the “Why am I being billed insurance on my invoice?” for further explanation
Other
How do I change my contact information?
Please click here to change your contact information.
How can I obtain a W-9 form?
Please click here to request a W-9 form. Please be sure to include your agreement number or invoice number found on your invoice when submitting your request. We will promptly return a completed form to the email address you provide to us!
What should I do if the name of our company will change, the ownership of the company will change or there will be any other transfer or assignment of my agreement?
Pursuant to your agreement, we must consent to any transfer or assignment. Please click here to provide us with the applicable information for our review.
How do I change my address?
Pursuant to your agreement, we must consent to any relocation of the equipment. If you anticipate a change in your billing and/or equipment location, please click here to submit the changes.
Who do I call for assistance?
Please feel free to contact us via the toll free phone number that appears on your invoice.